Retail Maintenance
for your store.

Behind the Scenes

For both reactive and planned maintenance we provide
comprehensive logging and recording systems which help
our clients monitor their job progress.

These logs become part of the statutory Health & Safety record
needed for today’s retail environment.

‘They are reliable and a safe pair of hands’

Planned Preventative Maintenance.

Our planned maintenance service is reliably undertaken in a controlled and unobtrusive way to keep the store looking good and trading effectively.

We undertake this behind the scenes, including statutory certification, fire alarm tests, sprinkler maintenance, electronic testing, lifts, hoists and escalators.

Our records are kept in the O&M Manuals should they need to be reviewed by the statutory authorities.

We place real importance on front-of-house planned maintenance and provide services to our clients that ensure the stores are maintained regularly, ensuring your customers’ brand experience is as required and expected.

Reactive Store Maintenance.

Our 24-7 reactive help desk helps you cope with the unexpected.

We deliver support quickly to keep you trading no matter what the emergency or issue.

We have a range of reaction times to suit the needs of each client typically:

• Lift entrapments within 45 minutes

• Health and safety issues affecting trade within 4 hours

• Non urgent front of house within 48 hours

• Non urgent back of house within 5-7 days